Customer Focus

[Engaging Lead or Position Name]

[One to three attractive highlights about this position]

This position contributes to MARIACHI BAKERY success by providing excellent customer service. You will create the MARIACHI BAKERY EXPERIENCE for our customers by delivering prompt and quality service while maintaining a clean and comfortable store environment. You’ll operate in accordance with MARIACHI BAKERY mission, values, and policies.

Reports To: Shift / Store Manager

Company Intro

As the third generation in the family bakery business, the founders of Mariachi Bakery understand the comfort that delicious pan dulce, specialty coffee, and traditional food can bring to a home. Family baking traditions date back to the early 1950s, when the Areliz family proudly baked pan dulce for their small “pueblo” in Mexico.

Mariachi holds a special place in Mexican culture, as does pan dulce. With the founders’ expertise, Mariachi Bakery uses the finest ingredients to continue its legacy of serving a piece of Mexican culture to Southern California — with a modern twist.

The Heart of our Culture: Honoring Traditions One Smile at a Time
[Add any diversity, inclusion, or additional company mission statements here.]

Our CULTURE

C – Customer Orientation

We embrace being attentive to customers’ needs, prioritizing satisfaction above all else and striving to exceed expectations.

U – Unlimited

We believe in the boundless potential of our team and constantly push boundaries, fostering innovation and growth.

L – Learn

We continuously learn from each other and our environment, adapting to maintain success.

T – Teamwork

Collaboration is essential. By working together, we build a respectful environment where everyone feels valued.

U – Understanding

Anticipating our team’s needs fosters growth and helps us stay focused on serving customers.

R – Reliability

Time is precious. By being punctual and accountable, we show commitment to our team and customers.

E – Excellence

Mariachi Bakery seeks transparency and openness in all interactions. By living our CULTURE, we achieve excellence together.

Detailed Job Description

Job Summary

This position contributes to MARIACHI BAKERY success by providing excellent customer service. This job creates the MARIACHI BAKERY EXPERIENCE for our customers by providing customers with prompt and quality service, maintaining a clean and comfortable store environment. Understands and executes in accordance with MARIACHI BAKERY mission, values and policies.

Activities & Responsibilities

• Follow Mariachi Bakery operational policies and procedures (safety, security, etc.).
• Provide quality service consistently and follow our good practices and Culture.
• Prepare bills for food, accept payment, or make change.
• Perform cleaning duties such as sweeping, mopping, and washing dishes.
• Balance receipts and payments in cash registers.
• Scrub and polish counters, steam tables, and other equipment.
• Replenish foods at serving stations.
• Deliver orders to kitchens and pick up and serve food when it is ready.
• Organize and deliver food for third-party delivery platforms.
• Take orders and answer phones.
• Follow all health, safety, and sanitation guidelines.
• Maintain a calm demeanor during high volume or unusual events.
• Plan work accordingly for Drip Coffee and Café de Olla.
• Maintain a clean and organized workspace for efficiency.
• Maintain regular attendance and punctuality.
• Provide guests with product details (e.g., bread ingredients, allergen info).
• Clean or sanitize work areas, utensils, or equipment.
• Help maintain clean service areas (bathrooms, dining room, etc.).
• Set up or restock product displays.
• Stock guest service stations with utensils.
• Order, receive, or stock supplies or retail products.
• Attend all scheduled meetings and offer suggestions for improvement.
• Coordinate with and assist fellow associates to meet customer needs.
• Fill in for fellow associates where needed.

Distinction of Position

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Mariachi Bakery.
• Serves as Customer Service expert, demonstrating knowledge of all products.
• Contributes to a positive team environment.
• Delivers excellent customer service, understanding that customers come first.
• Demonstrates the correct use of equipment (e.g., Clover POS system).

Basic Qualifications

• Ability to stand, bend, twist, squat, reach, push/pull, climb stairs for long periods.
• Ability to carry 35 lbs consistently.
• Experience in service or entertainment industry (restaurant, bar, theater, hospitality).
• Reading, writing, and oral proficiency in English.
• Available to work flexible hours, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications

• 1–2 years of specialty retail sales experience.
• 1 year of Customer Service experience.
• High attention to detail with multitasking ability.
• Ability to quickly learn and read customer cues.
• Strong interpersonal skills and relationship-building.
• Capable of working various store “Zones” and tasks during shifts.
• Ability to memorize complex menus, ingredients, and recipes.
• Fluent in Spanish preferred (not required).

Associate Disclosure

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Mariachi Bakery is committed to offering reasonable accommodations to job applicants with disabilities.

Benefits

• Roth IRA (CalSavers)
• Employee shift meal
• Employee discount
• Flexible schedule
• Paid sick time
• Paid training
• Referral program
• Birthday recognition
• Competitive pay

Operation & Schedule

Bakery, Food, Coffee shop, Fast Casual Restaurant
Monday to Saturday 6 AM to 8 PM / Sunday 7 AM to 8 PM
7-hour shifts (Full Time) / 4-hour shifts (Part Time)

Location

[Briefly describe the store location and any attractive features of the area. For example: "This position is based in our main store located at [Address], conveniently near ..."]

Job posting template courtesy of Indeed and integrated with the official Mariachi Bakery Customer Focus (HR-026) job description.
*This example is provided for informational purposes only and does not constitute legal or HR advice.

After reviewing this information, I think that Mariachi Bakery could be a suitable job for me.

It is always better to do what you like. Maybe in Mariachi Bakery I could find it.

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